Link庐 Manufacturing, Ltd., a world leader in cab suspensions, today announced the addition of ChatLink鈩�, a new chat feature to their website. The new offering allows visitors to the Link Manufacturing website to get immediate answers to any product question. By using a simple familiar interface, customers will now have greater flexibility in their communication choices. Additionally, the ChatLink鈩� feature allows visitors to send after hours questions directly to Link鈥檚 customer service team.
鈥淟ink has built its reputation on offering customer solutions that address specific, unique needs,鈥� said Michael Hof, Director of Sales and Marketing at Link. 鈥淲ith the web as a key revenue and information driver, we want to be able to quickly answer customer questions before they have a chance to click away. It鈥檚 one more way we are striving to improve customer relationships.鈥�
For 35 years, OE and aftermarket customers have relied on Link鈥檚 commitment to providing timely, cost-effective solutions. The new chat feature will supplement Link鈥檚 established customer-communication efforts. The ChatLink鈩� feature is live from 8:00am – 5:00pm Central time and will be administered by Link鈥檚 industry-best customer service representatives.
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