PALFINGER has officially opened its new North American Parts Distribution Center in Huntley, Illinois. The strategic $15 million investment is designed to deliver parts faster, reduce equipment downtime, and strengthen service for dealers and customers across the U.S., Canada, and Mexico.听
Located near Chicago鈥檚 major interstate corridors, O鈥橦are International Airport, and Rockford鈥檚 cargo hub, the 177,000 square-foot modern indoor space stocks more than 60,000 spare parts for PALFINGER鈥檚 full North America product range, including knuckle boom cranes, bucket trucks, truck-mounted forklifts, service cranes, hooklifts, cable hoists, and timber and refuse loaders.听
An advanced AutoStore robotic system picks parts with speed and accuracy, enabling faster turnaround and greater reliability. At full capacity, the center is expected to process 75,000 shipments annually in partnership with L.I.T., PALFINGER鈥檚 long-standing global logistics provider. 鈥淪ervice is a growth driver for PALFINGER, and North America is one of our important markets,鈥� said PALFINGER CEO Andreas Klauser. 鈥淭he Huntley facility is a major investment in keeping our customers up and running. It鈥檚 about speed, reliability, and demonstrating our commitment and confidence to this region. It鈥檚 also bringing our global standard of service even closer to our dealers and customers.鈥�听
The new Parts Distribution Center operates as the central hub for PALFINGER鈥檚 spare parts operations in North America, complementing the company鈥檚 growing online parts ordering system. 听鈥淭he new Huntley facility demonstrates how focusing on service and finding ways to better support customers are key strategies for us in North America. We鈥檙e pairing this facility with innovations in service delivery, from offering virtual reality training and other digital resources to growing our mobile service fleet,鈥� said Ismael Daneluz, Vice President of Sales and Service for North and Latin America. 鈥淥ur focus is simple: get customers what they need, when they need it, and keep their equipment working at peak performance.鈥�听