Going mobile with Canvas鈥� mobile app platform has reduced Universal 91仓库 Management鈥檚 labor, invoicing and record-keeping costs by approximately $20,000 annually.
Universal 91仓库 Management (UWM) is a medical waste transporter and storage facility headquartered outside Jacksonville, FL that specializes in the retrieval, transport and storage of hazardous medical waste for organizations. As is the case with many waste management companies, UWM increasingly struggled with the growing burden of paperwork. Florida law requires medical waste generators to hold records for at least three years and as UWM鈥檚 customer base grew, so too did its number of filing cabinets and space required for paperwork.
Invoicing customers for service was also bulky. As a paper-based company, UWM had a four-stage process. The office would give information about the customer to the driver. Then, the driver would return to the office with his carbon copy proof of service. An office employee would then add pricing to the carbon copy. Finally, it was sent to the bookkeeper. The result? Invoicing customers would take anywhere from four days to a week. Not only was this process slow, but it also created opportunities for errors.
Solution
Business growth was being hampered by costs, inefficiencies and errors associated with paper processes. For that reason, UWM turned to Canvas, the global leader in mobile apps for businesses. Thousands of organizations leverage Canvas鈥檚 cloud-based, software-as-a-service mobile app platform to replace cumbersome paper forms with highly customizable mobile business apps.
Businesses can search from over 16,000 ready-made information gathering app templates in the Canvas Application Store that can be customized to an individual business user’s needs. In addition, Canvas offers a do-it-yourself app builder that enables non-technical users to build their own custom apps in minutes. Over the past two years, UWM鈥檚 employees have ditched paper and used a mixture of Android devices with Canvas mobile apps. UWM even created a custom PDF output for a seamless brand experience.
Results
Going mobile with Canvas鈥� mobile app platform has reduced UWM鈥檚 labor, invoicing, and record-keeping costs by approximately $20,000 annually. Additional benefits include:
- Real-Time Billing鈥擯reviously, it would take up to a week to bill customers. Worse, the four-stage process allowed multiple opportunities for errors. By using Canvas, UWM receives all information accurately and in real time. All documents are stored in the Canvas cloud, making it easier to find and track submissions. Calculations are now embedded in the app, so invoicing can go straight from the driver to the bookkeeping staff. Going mobile has dramatically streamlined the invoicing process. Sending an invoice once took a week. Today, UWM can send it out in the same day.
- Improved Customer Service鈥擣rom the beginning, UWM has strived to provide the best in service to every customer. Yet it wasn鈥檛 happy with how carbon copies presented the company to its customers. In addition, if a customer called UWM for a copy of a lost invoice, the office staff could spend up to an hour trying to find it.听Instead of presenting tired paper tickets, drivers today show up on client sites with tablets and smartphones. In real time, tickets can be emailed to the client by entering the customer鈥檚 email at the end of a submission. UWM鈥檚 customers also get the added benefit of having their documents saved in MyCanvas, a portal for customers of Canvas subscribers. Its customers get free cloud storage and easy access to their critical information.
- Enhanced Data Security and Accessibility鈥擯reviously, employees would write down waste disposal manifests on a triplicate form. Then they would bring the forms to the office at the end of a long day. This time lag and multiple site visits made it easier for drivers to lose records, putting both clients and UWM at risk. UWM now has two different places to store information. Canvas鈥� integration with Google Drive allows UWM to host its information both in the Canvas cloud as well as on Google. This provides double protection and copies of UWM鈥檚 data.
With Canvas, UWM and other waste management businesses are able to collect information using tablets and smartphones, instantly share that information with colleagues, partners and customers, and seamlessly integrate the data with their businesses鈥� existing backend systems so that decision makers gain access to accurate, real-time information from their workforce.
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Canvas is changing how companies collect and use business information through their cloud-based software service and mobile app platform. With customizable apps for smartphones and tablets, Canvas enables businesses to replace expensive and inefficient paper forms and processes, requiring no programming or IT. Canvas also offers the first mobile business application store of its kind, allowing businesses from diverse industries to find mobile forms specific to their needs. For additional information and to get started, visit www.gocanvas.com.